Return & Refund

30-Days Money Back Guarantee

At HQreps™, if you don’t have a positive experience for ANY reason, we offer a 30-day guarantee and will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

We have 24/7/365 Email Support. Don’t hesitate to contact us if you need any assistance.

 

Returns & Exchange
-Clothing
  • All clothing must be returned unwashed and unworn with the original tags still attached
  • No stains, pet hair, human hair, make-up, smoke smell, or other inappropriate smells
  • Clothing that has been worn and/or washed cannot be exchanged or returned
-Shoes
  • Shoes must be returned in the same state they were received. Unworn.
  • Please use the box/package the shoes were shipped in to return the shoes. Do not place any shipping labels or tape directly on the shoe box/package.
  • Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.
-Bags
  • All bags must be returned unwashed and unworn with the original tags still attached
  • No stains, pet hair, human hair, make-up, smoke smell, or other inappropriate smells
  • Bags that has been worn and/or washed cannot be exchanged or returned

Note: Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued Blvcks store credit, at HQreps™ Shop’s discretion. All Returns and Exchanges must be submitted within 10 business days since the arrival date of the product. Returns and Exchanges received after 10 business days may also be returned to the customer or issued store credit, at the discretion of HQreps™.

Defective Product

HQreps™ Shop want you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either by the manufacturer or HQreps™. Please note, product will not be considered for defect if you submit the return later than 10 business days.

All defective products should be shipped back to HQreps™ where our quality control department will examine it and do one of the following:

  1. Consider if defective through HQreps™ standards, and immediately ship your replacement or provide store credit for the cost of the item
  2. Consider if defective through Blvcks Shop standards, and offer a full refund